F.A.Q - Montreal
Important information:
- No-show cancellation policy: $25.
- It is not possible to speed up the process or the duration of the service.
- Appointments are not accepted by e-mail.
How far in advance should I book an appointment?
In order to properly plan our schedules, we kindly request at least a week's notice for booking appointments.
Can I stay on site?
We recommend that the owner stay on site to encourage the dog's participation in grooming without being distracted by their voice or smell.
How long does a grooming service take?
We take THE TIME YOUR DOG TAKES TO BE GROOMED.
We must calmly reassure our pets to build trust and avoid causing stress.
The minimum time required for a small dog is 2 hours, a medium dog 3 hours, a large dog 3 to 4 hours and a very large dog (beauviers, samoyed, chowchow) 4 to 6 hours.
Trimming for cats 2 hours minimum
Bathing for cats 3 hours minimum
Do I need to make an appointment even for a nail trim?
YES!
An appointment is required for all services.
Can a cat be given a bath?
YES!
We have the ability to wash and dry cats, but their tolerance to water needs to be considered.
If the cat is unable to tolerate water, we recommend a partial wash or dry shampoo instead.
What if I miss my appointment?
If you fail to attend your appointment, a $25 fee will be charged when you reschedule.
What payment methods are available?
We accept all methods of payment, physical or virtual, debit, credit, cash, google pay, apple pay, interac transfer and even cheques - yes, they still exist!
Can I stay there?
We don't recommend that the owner remain on site, to encourage the dog's participation in the grooming process without being distracted by his owner's voice or smell.